Susan is our Finance Controller with responsibility for invoicing and credit control. She will have monthly contact via invoicing with all clients.
She has over 20 years of marketing and communications experience, originally in the tourism industry and latterly within the region’s diverse agriculture, food and drink sector – which remains an area of interest. Her work has largely focussed on the not for profit sector and within small businesses.
1. Keep in touch with your clients regularly. This is especially important if you’ve had to make any changes about the way that you operate. Reassure them that you are there, and that it’s business as usual as much as it can be. 2. Use all of your communications...